This website is for residents/tenants/leaseholders and leaseholders tenants to share any tips, recipes, household hacks, local events or in fact anything that you may feel could be of interest to your fellow residents. We need input from you the residents to regularly update this page, so if you have an item that may be of interest, then please message us at 07904 052311 you will receive a reply within 10 mins.

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Don’t forget to check out the A to Z Page to quickly and easily find the item or page you are looking for.

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Join the Resident Complaints Review Panel

SEH are looking for new members to join the Resident Complaints Review Panel. Several current members have reached the end of their two-year term, so now is a great time to get involved and have your say.

The panel helps South Essex Homes learn from complaints and make services better for everyone. Members work together to review information, share ideas and suggest improvements.

Over the last two years, the panel has:

• Met with different teams to learn more about the services they provide.

• Helped identify ways to promote services to residents who do not often make complaints.

• Created an easy-read guide to the Complaints Policy and Frequently Asked Questions, which is available on our website – https://southessexhomes.co.uk/complaints

• Reviewed complaint performance and suggested improvements.

• Checked complaint responses to make sure they are clear, fair, respectful and easy to understand.

By joining the panel, you can help make sure residents’ views are heard and that lessons are learned from complaints to improve services.

No special experience is needed, just an interest in helping make a difference.

If you care about improving services and supporting your community, our Resident Engagement Team would love to hear from you, either call us on 0800 833160 and ask to speak to them or email ResidentEngagement@seh.southend.gov.uk

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Help Spread the Word:

Community Fund Applications are Open

Applications for the SEH Community Fund are now open until 30 October 26.

The fund supports residents who want to organise community events, improve shared spaces or deliver projects that make a positive difference in their neighbourhoods.  If you work with residents who have ideas that could benefit their community, please encourage them to apply.

Recent projects funded through the scheme include new garden furniture at Bishop House, gardening equipment for Norman Harris House and funding for a community event and BBQ at Kestrel.

Read the full story and find out how residents can apply on the website:

 SEH Community Fund: Your ideas can make a difference | Latest News | South Essex Homes

Residents who would like support with an application can contact the Resident Engagement Team on 0800 833 160 or residentengagement@seh.southend.gov.uk.

 

A new document entitled A New Standard for Your Services has been produced

This can be found on the Resident Panel for Improvement Page Here

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Damp and Mould

You can report a damp or mould issue by emailing healthyhomes@seh.southend.gov.uk or you can call our freephone number 0800 833160.

Awaabs Law is around Damp and Mould and can be found on the Governments website by clicking Here.

It is a must to know for all residents and it explains it in normal words that we can understand.

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WHO IS MY TENANCY OFFICER?

To find your Tenancy Officer please click → Here.

Your resident engagement officer can be found → Here

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Sensory and Multifunctional Room at Chaucer House.

You can read more about this by clicking HERE!

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Did you know that SEH have the following Focus Groups?

Disability & Carers Focus Group, Income Management Focus Group, Leaseholders group, Planned Maintenance, Responsive Repairs Gas and Voids, Resident Panel for Improvement,  Residents’ Complaints Review Panel, Neighbourhood Focus Group and the Editorial Panel. All can be found by clicking on the Fucus Group heading or on the A to Z

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Your Profile is Important.

Have you updated your profile lately? If you haven’t then you maybe missing out on a lot. Your profile helps SEH to tailer it’s services to you, like Priority Repairs. Go to → https://southessexhomes.co.uk/update-your-details

You should also consider registering on My SEH so that SEH know all that they need to know so as to help you and tailer their service around you. To do this click → https://southessexhomes.co.uk/latest-news/welcome-to-myseh-your-new-resident-portal-2132

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Useful Contacts & External Links

Did you know that you can access Useful Contacts & External Links that give information as well as contact details from this website → Here

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Estate-Inspection-Schedule—2026

For Estate Inspection Schedule During Spring-summer-2026  Click → Here

Estate inspections are carried out by our Tenancy Services Officers twice a year.

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Preparing a Family Emergency Plan.

To see a video that will guide you through making a Family Emergency Plan click → Here.

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Resident Engagement Events

If you would like to see what is going on at any of the below, or what the Engagement Team are putting on for you, then click here → Resident Engagement. You will find information on the following places as well as much more from your Resident Engagement Team.

EAST AREA – ACTIVITIES & PROJECTS — Sheltered — Crouchmans — Cluny Square — Keats House — Norman Harris House — Kestrel House — The Jordans — Trevett House — Shoeburyness Generally — General Needs — 105 Kingfisher/Sandpiper Community Hall  — Multicultural Essex Women’s Association (MEWA) Temporary Accommodation — Southchurch Road Temporary Accommodation

WEST AREA – ACTIVITIES & PROJECTS — Sheltered — Adams Elm House –- Balmoral — Bishop House — Furzefield — Nicholson House — Trafford House — Senior House — Scott House —  General Needs — Queensway

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The Disability & Carers Action Group is open to anyone who cares to come along to their meetings.

The Next Meeting will be on the

23rd September 2026 @ The Brambles, 20 Eastern Avenue. SS2 5NJ

If you need help getting there, then email  SueRickard@seh.southend.gov.uk

Please note this meeting starts at 11am & there will be a presentation by a person or business in the city.

There is tea and coffee available free of charge

If you would like the agenda or minutes sent to you, please contact bobmacwos@gmail.com

If you have a concern, a problem, a need or you would like information on disability or carering, then please let us have your questions 7 days before a meeting, so that they can be answered for you.

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Weekly Benefit Rates 2025/26  click → HERE  to see these rates.

If you would like a printable sheet of the rates, then click HERE

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Complaining to South Essex Homes.

To see an enlargement, please click Here

This is a very easy thing to do, just click this link https://southessexhomes.co.uk/complaints and fill in the details.

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Scrutiny are Looking for Residents to join them

The Resident Scrutiny Forum are looking to recruit new members to join them. If you are a South Essex Homes resident or leaseholder and feel that you can work alongside others, who are like minded and dedicated and have some free time to spare, then please contact Chris McPhillips (RSF CHAIR) – Email: chris.mcphillips@sehscrutiny.co.uk

Recent reports created by the Resident Scrutiny Forum can be found by clicking →Here as well as more information around the Scrutiny Group.

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Fulfil your ambitions with one of the free online courses being provided by Free Courses in England.

Funding is limited for their most popular free online courses – sign up today to avoid missing out by clicking this link and to find out the courses available FREE.

You may feel that this is not for you, but have a look first and surprise yourself.

Many of the courses will help you with your everyday living or give you the reward you need to start a new career. They all come with a certificate so you can show that you have completed the course you have entered into. For those of you who are working, then Engage, Develop, and Retain your employment via effective online training courses. Explore their library of free learning resources created by industry experts to support your personal and professional growth.

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Why not come along to any of the above events and meet new and old friends.