Please note: The number for repairs or any contact with SEH is 0800 833 160

The ‘Residents Section’ is for residents/tenants/leaseholders and leaseholders tenants to share any tips, recipes, household hacks, local events or news or in fact anything that you may feel could be of interest to your fellow residents. We need input from you the people we serve to regularly update this page so if you think you have an item that may be of interest then please email it to us at info@strf.org.uk

PLEASE CLICK ON ANY NEWS ITEM LINK FOR MORE INFORMATION.

PLEASE NOTE THAT OUR CONTACT NUMBER HAS CHANGED. IT IS NOW 07904 052311

We love hearing your feedback as the residents living in the homes that South Essex Homes manage, and the communities that they make up, it is important to South Essex Homes that you feel like you have a voice that is being listened to. There is a page on the SEH website called You Said. We Did, so please look.   Is there anything that you have said that we did, please let us know by filling in the Contact Us.

Complaining to SEH is a very easy thing to do.

Have you a problem that you cannot solve, i.e. repair not being completed or there is something else you are not happy about with SEH.

Tried your estate officer or your sheltered officer, repeatedly contacted the call centre and still are having trouble, then you can make an Official Complaint.

You will find making a complaint information and the ‘Report a complaint form’ by clicking this link Complaints | South Essex Homes

There is also a video that will help you in making a complaint by clicking this link How to complain to your landlord – YouTube You can also look at the following page to help you by clicking this link How to complain to your landlord | Housing Ombudsman

Please remember that you are intitled to make complaints if you have tried every avenue open to you and are not satisfied with the result. SEH learn from your input and they rely on you to keep them informed as to what is going on.

The same if you have had a great service from someone or a department, SEH want to know about it. You can put in a complement by clicking this link Compliments | South Essex Homes  and filling in the form.

Scrutiny are Looking for Residents to join them

The Resident Scrutiny Forum are looking to recruit new members to join them. If you are a South Essex Homes resident or leaseholder and feel that you can work alongside others, who are like minded and dedicated and have some free time to spare, then please contact Chris McPhillips (RSF CHAIR) – Email: chris.mcphillips@sehscrutiny.co.uk

Recent reports created by the Resident Scrutiny Forum can be found by clicking Here as well as more information around the Scrutiny Group.

Have you thought of joining the RAP? 

Next Meeting of the Disability & Carers Action Group

14th May 25 at the Civic Centre Room – 1st floor please note this starts at 2pm

There will be a presentation by

SEH Fire Officer – Graeme Hart 

South Essex Homes Needs Your Help

There are groups of residents who guide and challenge the services you get from South Essex Homes. These focus group meetings are with officers, contractors & residents with sometimes guests. Please take a look at the groups below & what they each do, then decide if you could help by joining them.

Emergency repairs, Outstanding repairs, New voids received, Completed voids returned, Void inspections, Total number of repair jobs raised, as well as other KPI’s. Residents are encouraged to ask questions and challenge provided reports, as well as offering suggestions in order to improve the services provided.

Repairs, Gas & Voids:

Held on the 3^rd Tuesday of every month online between 10am and 11am approximately.

Residents meet with officers of SEH, Axis and Sureserve Compliance Central (formally known as Aaron Gas Services) to discuss monthly performance figures and provide feedback on the following:

• Completed jobs and if done so within target time,
• Boiler services,
• Satisfaction and complaints,
• Emergency repairs,
• Outstanding repairs,
• New voids received,
• Completed voids returned,
• Void inspections,
• Total number of repair jobs raised, as well as other KPI’s

Residents are encouraged to ask questions and challenge provided reports, as well as offering suggestions in order to improve the services provided.

Planned Maintenance:

This follows on from the repairs meeting but every other month online and lasts approximately 30 minutes.

In this meeting things like Electrical and Maintenance Servicing contract; Minor and Major Works contract; and the Lift Modernisation contract are discussed alongside other contracts on works going forward during the year with start and finish times.

Income Management:

This is held 4 times a year in person soon after a board meeting has been held, between 10am to 12noon at the Civic Centre.

At these meetings, residents are informed about rent arrears cases. The group discusses ways to improve rent collection, debt prevention, and reduce evictions due to non-payment. Outcomes include redesigning the rent statement for clarity, integrating it with Insight magazine to save postage, and creating posters/leaflets to remind residents of payment responsibilities, effectively reducing evictions.

Disability & Carers Action Group:

This group meets every 2^nd Wednesday of the month in person between 11am till 1pm at the Civic Centre.

• This group welcomes residents with disabilities (visible or hidden), carers, those with disabled children, or anyone interested in supporting the disabled community. Meetings are run by disabled residents and carers living in SEH properties who provide support, a listening ear and opportunities to help.
• The Disability and Carers Action Group has influenced changes within SEH and Southend City Council that benefit disabled residents and carers. They work with SEH and SCC to guide decisions on works affecting disabled residents.

Leaseholders Focus Group:

This group meets in person at the Civic Centre every quarter.            

• South Essex Homes holds quarterly meetings with Leaseholders to discuss topics related to leases, estates, service charges and more. Leases outline mutual rights and responsibilities, including shared costs for maintaining buildings and communal areas like corridors and stairways. All leaseholders are welcome, and new attendees are encouraged.
• Meetings often uncover shared issues, allowing collaborative solutions.
• Meet your SEH Leaseholder Officer at these meetings.

To join or attend any of these groups, even just to see if it is right for you, please contact the Resident Engagement Team at: residentengagement@seh.southend.gov.uk or call 0800 833 160

These are the latest events being held by our Resident Involvement Team:

QUEENSWAY — Youth Club every week on Tuesdays from 4 till 6pm for children aged 8 and older — Youth Club every week on Tuesdays from 46pm for children aged 8 and older.

Visits from PCSO’s have been arranged. New art mural on the Storehouse art project in February (weather permitting)
Working with ATF to plan new photography project with youth club children on their environment.

The Community Fund Panel information is to be found by clicking the link below.

Click here https://strf.uk/wp-content/uploads/2024/08/Community-Fund-Panel-poster-1.pdf to see the full information regarding joining the panel.

Why not come along to the following events and meet new        and old friends.

TENANCY OFFICERS

To find your Tenancy Officer please click Here.

Weekly Benefit Rates 2025/26

Click here https://strf.uk/wp-content/uploads/2025/01/Weekly-Benefit-Rates-2025-26.png  to see a larger version  these rates.