Sureserve Compliance Central our Gas Service Company

                                   

Our gas service company are

Sureserve Compliance Central 

Sureserve will continue to deliver the same quality service with the same experienced people. This will not affect the service you receive, and you will not need to do anything differently.

Gas Safety Inspections:

Part of our responsibility as a social housing organisation is to carry out annual gas safety inspections on each of the homes we manage. Gas safety inspections are a vital part of living in social housing. They are essential for your safety, legal compliance, and the overall wellbeing of your home. This is in line with Section 15 of your terms and conditions of your Tenancy. It’s in your best interest to cooperate with engineers during these annual checks to ensure the gas appliances in your home are safe and efficient. It’s not just about following the rules; it’s about protecting your loved ones and securing your peace of mind. If we cannot service your appliance because there is no gas or electric available, we will have to cap the gas meter temporarily for your own safety. During a gas service our contractor, Sureserve Compliance Central (formerly known as Aaron Services), will inspect your:

Boiler:

• Inspect your boiler controls and ensure they’re working properly

• Check your boiler for corrosion and leaks

• Take off your boiler’s casing to inspect the main components

• Check the gas pressure

• Test the flue to ensure no unsafe fumes are being emitted

• Clean all parts, as required

• Pop the casing back on and check the seals

• Send you with a checklist and report on your boiler’s safety through the post

Gas Meter:

• Visual Check for any faults

• Check for gas leaks

• Cap the meter – this is only done if the tenant has no gas to do checks or if there is a fault and you must call South Essex Homes Repairs to uncap once the fault is rectified.

 Smoke Alarm:

• Test the smoke alarm

• Replace if necessary – If replacement is not possible Sureserve Compliance Central will raise a job to replace the smoke alarm as soon as possible.

Gas Appliances:

• Test all gas appliances – if they are unsafe Sureserve Compliance Central will disconnect them from the mains and explain why they have done so.

Carbon Monoxide Alarm:

• Test the old detector

• Replace if necessary

Rearranging a Gas Service Appointment:

You need to contact us as soon as possible if you wish to rearrange your gas service appointment. You can call us on 0800 833 160 or 01702 415890 to re-arrange your appointment. If you have any general enquiries about your gas or gas service appointment you can call Sureserve Compliance Central on 01702 415890. If it is an emergency involving your gas you should contact the National Grid emergency number on 0800 111999. For all other aspects involving gas, including service appointments and heating breakdowns, report a repair on our website: Report a Repair | South Essex Homes. If it is an emergency (but you don’t smell gas) please call us on 0800 833160 and choose option 2, then option 2 again.  Our lines are open 24/7 for all emergency repairs.

What can you do to keep your home safe:

In between services you can take these steps to keep your home safe:

• Grant us access – visit SEH’s First Time Access page to find out more about the importance of granting us access to carry out these checks, what could happen if you refuse access, and how you could win £100! The list of winners can be found here → Winners

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• Always use a Gas Safe registered engineer to carry out any gas works, including installing a new gas cooker.

• Be aware of the signs that a gas appliance isn’t working properly, e.g., lazy or yellow flames, soot marks around an appliance of flue.

• Have an audible Carbon Monoxide detector in any room with a gas appliance. These are provided by Aaron Services during the Gas Safety Inspection.

• Follow Sureserve Compliance Central’s boiler troubleshooting advice if your central heating or hot water system isn’t working, if this solves the issue you will not have to wait for an engineer and you will have full heating and hot water immediately: Boiler Troubleshooting | South Essex Homes

• Contact us on 0800 833 160 if you have any concerns or questions.