Complaints Review Panel

The ‘Complaints Review Panel’

This panel has been set up with six (6) residents and the Resident Board Member Responsible for Complaints.

The aim of the panel shall be to review information related to the complaints South Essex Homes (SEH) receive. (Specific details of the complaints will not be available, due to data protection regulations)

To discuss ways that complaints could help to be reduced.

To advise the SEH complaints team on any suggestions that may help reduce complaints.

To review how lessons learnt are implemented.

To advise the complaints team on the SEH Complaints Policy & Procedure when it is due for review. 

To discuss any information from the SEH complaints team that they ask the panel to discuss and report on.

The first meeting of the panel will be held on the 16th Oct 2024

Minutes from meetings can be found and downloaded below as well as the panels terms of reference:

Downloads

File	Description	File size
Complaints Review Panels Terms of Reference and Code of Conduct Sept 2024		99 KB