Complaining to SEH is a very easy thing to do.

Before you do anything, look at the complaints leaflet that will help you make your complaint. It is Here

Have you a problem that you cannot solve, i.e. repair not being completed or there is something else you are not happy about with SEH

You will find the ‘Report a complaint form’ by clicking this link Complaints | South Essex Homes The complaints form can be found Here

There is also a video that will help you in making a complaint by clicking this link How to complain to your landlord – YouTube You can also look at the following page to help you by clicking this link How to complain to your landlord | Housing Ombudsman

Please remember that you are intitled to make complaints if you have tried every avenue open to you and are not satisfied with the result. SEH learn from your input and they rely on you to keep them informed as to what is going on.

Compliments. If you have had a great service from someone or a department, SEH want to know about it as they help SEH to understand what is going right for for you as  residents. You can put in a complement by clicking this link Compliments | South Essex Homes  and filling in the form.

There will be no minutes published, as they are confidential.

Downloads

File Description File size
pdf Residents Complaints Review Panels Terms of Reference and Code of Conduct Oct 2024 102 KB
pdf RCRP How to Complain Poster 1,001 KB